Turn Every Customer Interaction Into Momentum
DStrategyTech implements Dynamics 365 Sales and Dynamics 365 Customer Service to connect revenue teams, strengthen customer relationships, and create a consistent experience from the first conversation through ongoing support.
Dynamics 365 Sales
Build a more connected and predictable sales process.
Give sales teams a clear view of prospects, customers, activities, opportunities, and revenue—supported by Microsoft 365 collaboration, automation, and actionable insights.
- Lead, account, contact, and opportunity management
- Configurable sales processes and qualification stages
- Pipeline visibility, forecasting, and sales dashboards
- Outlook, Teams, and Microsoft 365 integration
- Relationship intelligence and guided seller actions
- Copilot-assisted research, summaries, and follow-up
Dynamics 365 Customer Service
Deliver faster, more consistent customer support.
Create a connected service operation where agents can manage cases, meet service commitments, access customer history, and resolve issues using knowledge, automation, and AI assistance.
- Case, queue, entitlement, and SLA management
- Agent workspaces and customer interaction history
- Knowledge management and guided resolution
- Email, chat, portal, and omnichannel support options
- Escalations, notifications, and automated workflows
- Copilot-assisted case summaries and response drafting
One CRM. Stronger Sales and Customer Service.
Bring sellers and service teams into one Dynamics 365 customer platform with shared relationship history, structured processes, and a clear view of every interaction.